At Elizabeth Scarlett, we believe work should feel meaningful. We exist to create joyful living while raising funds to protect the world's most precious wildlife. By 2030, our goal is to contribute £2 million to conservation.

As our next Wholesale Operations Executive, you will be the operational backbone of our wholesale business, ensuring every B2B order is processed flawlessly and delivered on time. You will own the wholesale order journey from initial enquiry through to dispatch, working seamlessly across Sales, Operations, and Finance teams to deliver exceptional service to our growing network of stockists.

• 💰 Salary: £28-32k + 10% discretionary bonus 

• 🙋‍♀️ Reporting to: Operations Manager

• 🏙️ Hybrid: 3 days per week in office 

• 📍 Location: Potters Bar (24mins from Kings Cross) 

• 📝 Employment type: Full-Time

Why this role matters ✨ 

This role is the essential link between our Sales team and our stockists, ensuring smooth operations as we scale our wholesale channel profitably. You'll be the go-to person for order accuracy and operational excellence - making sure every boutique, department store, and retail partner receives their Elizabeth Scarlett products on time and in perfect condition.

This position is ideal for a highly organised, detail-oriented professional who thrives on keeping complex order workflows running smoothly, loves solving operational puzzles, and takes pride in delivering exceptional service to B2B customers.

What you will be doing 🚀 

Wholesale Customer Communication & Support

• Manage the wholesale Sales inbox as primary point of contact, triaging and routing enquiries efficiently to ensure fast response times

• Support Bronze-tier stockists with pre-sales questions, product information, and order placement guidance to convert enquiries into confirmed orders

• Provide proactive delivery date confirmations for all pre-orders from Bronze and Silver stockists, managing customer expectations and ensuring payment collection

• Build trusted relationships with stockists through clear, responsive, and professional communication

Wholesale Order Management & Processing

• Set up new wholesale customers in ERP systems accurately using Sales team onboarding forms, ensuring all customer data and terms are correctly configured

• Process all wholesale orders in our ERP/WMS with meticulous attention to detail, verifying pricing, terms, product availability, and required documentation including works orders

• Own the Wholesale Order Book end-to-end, maintaining real-time accuracy and proactive oversight including:

  • Monitoring stock allocations and ensuring inventory is correctly assigned once purchase orders arrive from suppliers

  • Managing pro-forma invoice process: requesting payment, coordinating with Accounts to confirm receipt, and following up on outstanding payments

  • Enforcing payment deadlines rigorously, initiating order cancellations for unpaid invoices after four weeks, and communicating cancellations to Account Managers

  • Overseeing order readiness, ensuring orders progress to pick/pack stage on schedule without delays

  • Ensure seamless handoff of orders for picking, packing, and dispatch, maintaining delivery commitments to stockists

• Ensure all wholesale orders are labelled and packed according to customer SOPs, and are dispatched in a timely manner

• Manage all wholesale returns, consignment orders and SOR orders

• Provide comprehensive weekly order status updates to the Sales team via meetings and email, highlighting at-risk orders, delays, stock issues, or priority shipments requiring attention

US wholesale operations

• Attend weekly operations meetings with US-based teams to ensure seamless communication and alignment on key business updates, priorities, and action items

• Ensure that US trade purchase orders are placed and processed accurately and on schedule in accordance with shared forecasts, ensuring timely inventory replenishment

• Support the setup and implementation of new EDI connections with trading partners to enable automated order processing

• Manage and maintain all routing information to ensure US customer orders are dispatched correctly and efficiently

• Oversee 3PL operations to ensure accurate labeling and timely shipment of all US orders

• Monitor and manage pool stock and Available to Sell (ATS) inventory levels at the US 3PL facility and provide regular stock quantity updates to the sales team to support accurate customer commitments and order planning

Sales Operations & Administration

• Review new marketplace sign-ups daily, approving applications that align with brand standards and politely declining those that don't

• Prepare and update critical sales materials including order forms, price lists, and barcode lists based on updates from Production and Merchandising teams

• Support Sales team with vendor form completion, retailer onboarding paperwork, and compliance documentation required by major stockists

• Manage stockist sample inventory, coordinating timely dispatch of samples to prospective and existing wholesale partners

• Maintain the global stockist map, ensuring accuracy and celebrating our expanding retail presence

• Provide general administrative support to enable the Sales team to focus on revenue-generating activities

Who we are looking for 🧳 

Experience

• 2-4 years of experience in operations, order management, wholesale operations, or customer service in a B2B environment

• Hands-on experience with ERP or order management systems (NetSuite strongly preferred)

• Experience managing order workflows from processing through to dispatch, ensuring on-time delivery

Must-have skills

• Exceptional organisational skills with ability to manage multiple orders simultaneously across different customers, delivery dates, and payment terms

• Meticulous attention to detail - you catch discrepancies before they become problems and take pride in error-free work

• Strong proficiency in Excel for order tracking, reporting, and data management

• Excellent written and verbal communication skills with ability to build rapport with both internal teams and external stockists

• Problem-solving mindset with ability to identify issues early and take ownership to resolve them

• Ability to work under pressure during busy periods while maintaining accuracy and professionalism

• Comfortable working with cross-functional teams across Sales, Operations, Finance, and Warehousing

Nice-to-have skills

• Experience in wholesale, fashion, accessories, or consumer goods sectors

• Knowledge of B2B sales cycles, wholesale terms, and retail buying patterns

• Experience with Faire or other wholesale marketplace platforms

Mindset

• Detail-driven and process-oriented, with pride in maintaining high operational standards

• Proactive and accountable — spots issues early, raises concerns, and takes ownership to fix them

• Service-oriented with genuine care for delivering excellent customer experience

• Commercially aware, understanding how operational excellence impacts sales performance and customer retention

Culture fit

• Kind, collaborative, and reliable — someone teams trust to get things done

• Calm under pressure and comfortable managing competing priorities

• Excited to work for a brand blending creativity, commerciality, and purpose

What we offer 💡 

Salary and bonus

• £28-32k Salary

• +10% discretionary performance bonus

Flexibility and time

• Hybrid working (minimum 3 days in-office)

• 24 days holiday plus bank holidays

Personal development

• Annual L&D budget (3% of salary)

• Annual summer retreat (e.g. 42 Acres in Somerset)

Team perks

• 60% team discount

• 25% friends and family discount code

🌿 Ready to join a purpose-driven brand and help us scale joy and conservation impact?